Return Policy

 At ChipMak Online Store, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a return policy to facilitate returns and refunds. Please read the following guidelines carefully.

1. Eligibility for Returns

1.1 Return Window: You may return most items within 30 days from the date of delivery.

1.2 Condition of Items: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

1.3 Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

• Personalized or custom-made items
• Clearance or final sale items
• Digital products or downloadable content

2. Initiating a Return

2.1 Requesting a Return: To initiate a return, please contact our Customer Service team at support@chipmak.online or call +123-456-7890 to request a Return Merchandise Authorization (RMA) number.

2.2 Return Instructions: Once you receive your RMA number, follow the instructions provided to return the item. Please include the RMA number on the package.

3. Return Shipping

3.1 Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.

3.2 Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refunds

4.1 Processing Time: Once we receive and inspect the returned item, we will process your refund. Please allow 7-10 business days for the refund to be credited back to your original payment method.

4.2 Refund Amount: Refunds will be for the purchase price of the item, minus any shipping fees or additional charges that may apply.

4.3 Partial Refunds: If only part of an order is returned, the refund amount will be adjusted accordingly based on the items returned.

5. Exchanges

5.1 Product Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

6. Damaged or Defective Items

6.1 Reporting Issues: If you receive a damaged or defective item, please contact us immediately with your order number and details of the issue.

6.2 Resolution: We will provide instructions for returning the damaged or defective item and will either issue a replacement or process a full refund, including any return shipping costs.

7. Contact Information

7.1 Customer Service: For any questions or concerns regarding returns, please contact our Customer Service team:

ChipMak Online Store
Email: support@chipmak.online
Phone: +123-456-7890

Thank you for shopping with ChipMak Online Store. We appreciate your business and are committed to ensuring your satisfaction.